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Product Designer · UX/UI

Product design for complex, regulated domains.

Fintech, insurance and B2B platforms. Three years bringing order to the hard stuff — research, design systems and accessibility — for teams across LATAM, Mexico and the US.
Industries
Fintech · Insurance · B2B
Location
Osorno, Chile · GMT-4
Available · remote
Research, systems, quality kept.
I work at the intersection of user research, design systems and visual detail. I've led design at Koywe (crypto-fiat fintech), Blue Concept (insurance and dental in Mexico), Workmate (B2B mining) and currently at Fixxy.I love teaching what I learn: mentor at +Mujeres en UX and Laboratoria, speaker at Techschool and CITT DUOC UC.
Portrait of Susana España
Selected work

Case studies

What I learned, what I decided, and why. Each project links to the full case study.
FixxyApp
Mobile

FixxyApp

We explored how people search for and hire services in Honolulu — one of the busiest tourist destinations in the United States — to surface frictions and opportunities to improve the digital experience.FixxyApp · 2025View case →
ClientHub
Fintech

ClientHub

Koywe's B2B portal where clients check the status of their orders and manage their on/off-ramp transactions without relying on technical support.Koywe · 2024View case →
Row
Fintech

Row

Secure payment link to send and receive payments locally and cross-border, with fast, low-cost and transparent transfers.Koywe · 2024View case →
Background

Tools, community and education

Tools
FigmaFigJamMazeHotjarOptimal WorkshopJiraNotionMiro
Mentorship & speaking
  • Mentor at +Mujeres en UX and Laboratoria
  • Webinars for CITT DUOC UC
  • UX/UI speaker at Techschool
Education
  • UX Diploma: design & measurement

    Pontificia Universidad Católica de Chile

  • UX/UI design bootcamp

    CoderHouse · 2022

Available for remote roles

Tell me about the team and the product — I'll share relevant cases and how I can add value from day one.